Refund policy

Return Policy

Thank you for choosing Kokikoki Bakehouse for your cookie cravings. We strive to provide you with the freshest and most delicious cookies every time you order. However, due to the perishable nature of our baked goods and the unpredictability of shipping, storage, and weather conditions, we regret to inform you that we cannot accept returns, exchanges or refunds once the cookies have been delivered. All sales are final. 

Once your order is delivered to you, we cannot accept returns, exchanges or refunds. Please make sure to review your order and your address carefully before submitting it, as we cannot make changes or cancellations once it's been placed.

This policy ensures the highest standards of food safety and quality for all our customers. We take great care in baking and packaging our cookies to preserve their freshness, and once they have left our facility, we cannot guarantee their condition.

Thank you for your understanding and continued support of Kokikoki Bakehouse. We appreciate the opportunity to delight your taste buds with our delectable cookies.